The rules, in plain English.

1. The Site and ARIA

• The Site is provided for information and to let you contact us or book a demo. We try to keep it accurate and available but do not promise it will be error-free or uninterrupted.
• ARIA is an AI receptionist. It answers from information we give it and can be wrong, incomplete or out of date. Nothing ARIA or the Site says is legal, medical, financial or other professional advice, and nothing it says forms a binding offer, quote or contract. Prices, scope and commitments are made only in a written Proposal.
• A demo booked through ARIA or the booking page is an appointment request. We confirm it by email; either side may reschedule.
• You agree not to misuse the Site: no attempts to extract ARIA's instructions, overload or probe the service, scrape content, impersonate others, or use it for anything unlawful. We rate-limit and may block abusive traffic.

2. Engagements

• Proposal first. Every engagement starts with a written Proposal describing scope, deliverables, timeline and fees. Work begins when you accept it (through our acceptance page or in writing) and any deposit is paid.
• Scope. Work outside the Proposal is a change. We will scope and price it in writing before doing it. We may decline work we cannot deliver well.
• Your part. You provide accurate information about your business (services, hours, FAQ, calendar access, website access) in a timely way, review staging links, and tell us promptly if something is wrong. Delays on your side move the timeline.
• Fees. One-time fees are due as set in the Proposal (typically a deposit to start and the balance at go-live). Monthly fees are billed in advance and cover hosting, the AI usage included in the plan, monitoring and reasonable adjustments. Invoices unpaid 15 days after the due date may accrue interest at 1.5% per month or the maximum allowed by law, whichever is lower, and we may pause the service until paid.
• Term and cancellation. Monthly services run month to month unless the Proposal says otherwise. Either side may cancel with 30 days' written notice. Fees already paid for work done or periods served are not refunded; prepaid periods not yet started are refunded.
• Taxes. Fees exclude sales and similar taxes, which you pay where applicable.

3. Ownership

• You own your deliverables. On full payment, you own the website, configuration, content and data we create specifically for you, and we assign those rights to you.
• We keep our tools. NeuralFlow keeps ownership of its pre-existing and reusable materials: the receptionist platform and widget code, templates, know-how, and anything not specific to you. You receive a non-exclusive license to use them as part of your deliverables for as long as you use the service (and, for a website we built, indefinitely for that site).
• Your materials. You keep ownership of your logo, content, data and anything you give us, and you grant us a license to use them to deliver the work.
• Portfolio. We may name you and show the work only with your written permission.
• Third-party services (Google, Anthropic, Resend, Twilio, hosting and the like) are governed by their own terms; you agree to comply with them where your use depends on them.

4. AI, messaging and compliance

• AI can be wrong. Receptionists and agents we build generate text and take actions from the information and rules you give us. They can misunderstand, make mistakes or say something you would not. You review and approve the configuration before launch, tell us promptly about anything wrong, and remain responsible for what your business communicates to its customers.
• No professional advice by the agent. We configure receptionists not to give legal, medical, financial or similar advice and not to quote prices. You will not instruct them otherwise without taking on that responsibility.
• Messaging law. Where the service sends email or text messages on your behalf, you are responsible for having the right to contact those people (including consent required by the TCPA, CAN-SPAM, state law and carrier rules) and for honoring opt-outs. We build in opt-out handling and send only transactional messages tied to a visitor's own request unless you ask for more.
• Your data and your customers' data. You are responsible for the lawful collection and use of your customers' information and for having a privacy policy that covers the receptionist. We process it on your behalf as described in our Privacy Policy.
• No training on your data. We do not use your business information or your customers' conversations to train AI models, and our AI providers are used under terms that do not permit it either.

5. Text messaging (SMS) program

• Who sends. NeuralFlow AI LLC sends texts for its own business, and NeuralFlow CRM sends texts on behalf of the service businesses that use it, named in the first text you receive. NeuralFlow's own demo texts read "NeuralFlow demo".
• What and how often. Replies to your questions, appointment confirmations and changes, a reminder before a booked visit, and follow-ups on a quote you asked for. Frequency varies with your conversation; no marketing to purchased lists. Msg & data rates may apply.
• How you agree. By texting or calling the business first, or by ticking the unticked consent box on its booking page or web form. Agreeing is never a condition of buying anything.
• Stopping. Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message to stop; you will get one confirmation and no more texts. Reply START to resubscribe.
• Help. Reply HELP (or INFO) to any message, or email [email protected] or call (908) 347-5095.
• Carriers are not liable for delayed or undelivered messages. Your number and consent are handled as our Privacy Policy describes, and are never shared or sold to third parties for marketing.

6. Confidentiality

Each side keeps the other's non-public business information confidential and uses it only for the engagement, except where disclosure is required by law. This survives the end of the engagement for three years; trade secrets and credentials are protected as long as they remain so.

7. Warranties and disclaimers

We warrant that we will perform the services in a professional manner consistent with the Proposal. Otherwise the Site, ARIA and the services are provided "as is" and "as available". We do not warrant specific business outcomes, rankings, booking volumes, revenue or savings; any figures we share, including the ROI calculator, are estimates based on your inputs and assumptions, not promises. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

8. Limitation of liability

To the fullest extent permitted by law, neither side is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, however caused. NeuralFlow's total liability arising out of the Site or an engagement is limited to the fees you paid us in the twelve months before the claim. These limits do not apply to a party's fraud, willful misconduct, breach of confidentiality, or liabilities that cannot be limited by law.

9. Indemnity

You will defend and hold NeuralFlow harmless from third-party claims arising from your content, your instructions to us, your use of the deliverables in violation of law or these terms, or your communications with your customers. We will defend and hold you harmless from third-party claims that the deliverables we created for you, used as delivered, infringe a United States copyright or trademark, except where the claim arises from your materials or instructions.

10. Termination

Either side may end an engagement for material breach if the other side does not cure it within 15 days of written notice. On termination you pay for work completed to that date; we hand over deliverables paid for; each side returns or deletes the other's confidential information. When a monthly service ends, we keep it running for up to 30 days after the end date if you need time to transition, and on request we export your conversation, lead and booking records in a standard format before deleting them. Sections 3, 5, 6, 7, 8, 10 and 12 survive.

11. Governing law and disputes

These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. Before filing anything, the parties will try in good faith to resolve a dispute by talking it through within 30 days of written notice. Any court action will be brought in the state or federal courts located in Hudson County, New Jersey, and both sides consent to that venue. Either side may seek injunctive relief for misuse of confidential information or intellectual property. To the extent permitted by law, each side waives trial by jury, and any claim will be brought in that party's individual capacity and not as a plaintiff or class member in any class or representative proceeding.

12. Availability, support and third-party services

• Availability. We run the receptionist platform with reasonable care and monitor it, but we do not promise a specific uptime unless a Proposal says so. We may take the service down briefly for maintenance and will try to do it outside your business hours.
• Support. Email support is included with every monthly plan. We answer within one business day and fix reproducible defects in what we built at no charge.
• Third parties. The service depends on providers we do not control (AI models, Google Calendar, email and text delivery, hosting, networks). Their outages, changes or price increases are not a breach by us; we will tell you about anything that affects you and work around it where we reasonably can.
• Links. The Site may link to other websites. We are not responsible for their content or practices.

13. Your account, authority and electronic agreement

• Authority. You confirm you are at least 18 and authorized to agree to these terms and any Proposal on behalf of your business.
• Credentials. Keep any dashboard, report or admin links and passwords we give you confidential, and tell us promptly if you think they have been exposed. You are responsible for activity under them until you do.
• Electronic signature. Accepting a Proposal through our acceptance page, by email or by paying a deposit is a binding electronic signature with the same effect as a handwritten one.
• Feedback. If you give us suggestions about the service, we may use them without obligation to you.

14. General

• These terms plus the Proposal are the whole agreement for an engagement and replace earlier discussions.
• If a court finds a provision unenforceable, the rest stays in force.
• Neither side is liable for delays caused by events outside its reasonable control.
• You may not assign an engagement without our consent; we may assign it as part of a sale or reorganization of the business.
• Notices go by email to the addresses on the Proposal (for us, [email protected]) and are effective when sent, with a copy by mail if requested.
• We may update these terms for future engagements by posting a new version here with a new effective date; the version in force when you accepted a Proposal continues to govern that engagement.

15. Contact

NeuralFlow AI LLC · Bayonne, New Jersey · [email protected]